TERMS AND CONDITIONS
Credit Card Billing Address
Please be sure to enter the exact billing address registered with your credit card company. You can always select a different shipping address, but our credit card authorization will DECLINE all order that do not have the correct billing address entered.
Orders and Payment Info
Orders can be placed online or walk-in. Payment is due immediately upon check out via Visa or Mastercard only. Cash is accepted for walk-in customers, no checks accepted. Orders will be processed on a first come, first served basis. Any transactions within the state of California will be charged 8.00% sales tax. All online transactions are SSL secured via Comodo, Paypal and Chase Paymentech merchant security network.
Shipping and Handling
All orders received prior to 1:00 P.M. Pacific Time will be processed the same day. Orders placed after 1:00 P.M. Pacific Time will be processed the following business day. All orders will ship within 1-2 business day after processing. Shipping will be arranged by the most economical method, usually United Parcel Service or FedEx. WE DO NOT SHIP TO PO BOX OR APO/FPO. Any shipments that are refused or undeliverable are subject to additional costs. Each order is carefully packed and checked before they are given to the carrier. If you have received a wrong part, contact us immediately and proper actions will be taken to resolve the matter. Should you receive a package that appears to be damaged, please inspect in presence of carrier before signing. All claims for damages and/or loss must be made immediately to the carrier within 7 days. GReddy will ship you replacement item(s) after the claim has been processed and resolved. If the item is no longer available, a refund will be issued for the item(s).
Will Call/Pick Up
Will calls and pick ups are available upon prearranged terms. Order will only be released to billing name on the invoice. Proper identification will be required upon arrival. NO EXCEPTIONS. Please call 949-588-8300 for further inquiries.
Request for returns and exchanges must be issued a return merchandise authorization number (RMA#) prior to sending the product back. Please call and a RMA# will be issued to you (see “Claim Procedure” below). RMA# must be clearly visible on the return shipping package to ensure proper processing. Returns and exchanges are accepted within 30 days from the date of purchase on your receipt. Returning product must be new, unused, and packaging must be in resalable condition to be issued a full refund. Items that do not qualify are subject to a 25% restocking fee. Exchanges must be made at equal value or more. Any remaining balance will be settled in the same form as original payment received. The product must also be new, unused, and packaging must be in resalable condition to qualify for an exchange. Items that do not qualify are subject to a 25% restocking fee. In both cases, customer is responsible for shipping the package back to GReddy. NO RETURNS OR EXCHANGES WILL BE CONSIDERED ONCE THE PRODUCT HAS BEEN USED. ABSOLUTELY NO RETURNS OR EXCHANGES ON PRODUCTS THAT WERE SPECIAL ORDERED.
Subject to the terms and conditions set forth in the following “Limited Warranty” link, GReddy Performance Products, Inc. provides a one-year Limited Warranty to the original retail purchaser on all new products, other than Turbochargers and Turbocharger kits, and a 60-day Limited Warranty on Turbochargers and Turbocharger kits. Click here for Limited Warranty terms and conditions.
Release of Liability
Please read all instructions prior to installation and use. Improper installation or misuse of the product may lead to failure and damage to both product and vehicle. The user assumes all responsibility. For assistance, please contact a local GReddy Authorized Dealer. All products are intended for use off public streets and highways. Vehicle manufacture warranty maybe voided should any modification(s) or removal(s) of OEM components are determined. Federal and state law may prohibit the removal, modification or rendering of any device affecting vehicle emissions. It is the users responsibility to be aware of federal, state and local laws. User assumes all cost and risks associated with purchase and installation of after market components.
Binding Arbitration Agreement
All claims and disputes between GReddy Performance Products, Inc. and the purchaser and/or user of its products resulting from or arising out of the design, manufacture, warranty, or repair of a product, shall be resolved by binding arbitration
a) For buyers located in the United States: by the American Arbitration Association, under its Supplementary Procedures for Consumer-Related Disputes then in effect. Any arbitration submitted under this agreement must be heard and decided in Orange County, California or such other location as may be required by applicable law. Information may be obtained from and claims may be filed with the American Arbitration Association online at www.adr.org, or by mail at AAA Case Management Center, 6795 N. Palm Avenue, 2nd Floor, Fresno, CA 93704. This arbitration agreement shall be governed by and interpreted under the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1-16.
b) For buyers located outside the United States: by the rules of the International Chamber of Commerce (ICC), by a sole arbitrator, the seat of arbitration being Orange County, California. The applicable law will be the United Nations Convention on Contracts for the International Sale of Goods (CISG), completed by the UNIDROIT Principles 2010. Discovery shall be excluded. Each party shall share equally the costs.
c) Any award of the arbitrator(s) may be entered as a judgment in any court having jurisdiction. The AAA or other agreed upon tribunal shall have the power to rule on any challenge to its own jurisdiction or to the validity or enforceability of any portion of the agreement to arbitrate. The parties agree to arbitrate solely on an individual basis, and that this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. In the event the arbitral tribunal or a court having jurisdiction finds any portion of this agreement unenforceable, that portion shall not be effective and the remainder to the agreement shall remain in effect. The parties to this arbitration agreement understand that they may have had a right or opportunity to litigate claims or disputes through a court and to have a judge or jury decide their case, but they choose to have any disputes decided through arbitration.
The information you provide is kept confidential and is used to process orders but not limited to sweepstakes, contests, giveaways and other GReddy affiliated promotions. GReddy Performance Products, Inc. does not sell any customer information to 3rd party sources. The information provided is for the sole purpose of GReddy use. Any registered custumer has ON DEMAND access to his information and the possibility to opt out. Please use the Contact Tab on our website.